Privacy Policy

FSG Property Services Ltd – Privacy Policy

Last updated: 28/11/25

FSG Property Services Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and store your personal data when you visit our website, contact us or use our services.

We encourage you to read this policy carefully to understand how we handle your information.

1. Who We Are

FSG Property Services Ltd
Registered Office: Unit 2B Blackhill Drive, Wolverton Mill, Wolverton, Milton Keynes MK12 5TS
Email: info@fsgpropertyservices.co.uk
Telephone: 01908 639371

We are the Data Controller, meaning we are responsible for deciding how your personal data is used.

2. Information We Collect

We may collect the following information when you interact with us:

Personal identification

  • Name

  • Email address

  • Phone number

  • Job title

  • Company / organisation name

Project-related information

  • Property address

  • Service requirements

  • Photos or files you upload

  • Access and safety details

Technical data

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and analytics data

Communication records

  • Emails

  • Call logs

  • Website enquiry messages

  • Meeting notes and correspondence

We only collect information necessary for delivering our services or responding to enquiries.

3. How We Use Your Information

We use your data to:

  • Respond to enquiries and provide quotations

  • Manage and deliver property services

  • Arrange appointments, visits and maintenance work

  • Process invoices, contracts and service documentation

  • Maintain safety, compliance and regulatory records

  • Improve our website and customer experience

  • Provide updates and service-related communication

  • Meet legal, insurance and audit requirements

We do not sell your data to any third parties.

4. Legal Basis for Using Your Data

We process personal data under the following lawful bases:

  • Contract: to provide services or take steps before entering a contract

  • Legitimate interest: business administration, safety, record keeping

  • Legal obligation: compliance with financial, safety and regulatory requirements

  • Consent: for optional marketing or communication where required

5. How We Store & Protect Your Data

We take data security seriously. Your information is stored on secure, password-protected systems with restricted access.

We use reputable service providers such as Google Workspace, who comply with UK GDPR and maintain strong security standards.

Data is retained only for as long as necessary, typically:

  • Operational and project-related data: up to 7 years (legal/financial requirements)

  • Enquiries: up to 12 months

  • Cookies/analytics: as outlined in our Cookie Policy

After this period, data is securely deleted or anonymised.

6. Sharing Your Information

We may share your information with trusted partners when necessary, including:

  • Subcontractors working on your project

  • IT providers and secure cloud services

  • Professional advisers such as accountants, insurers and auditors

  • Regulatory bodies or legal authorities when required

  • Housing providers, councils or managing agents involved in your contract

All partners must comply with data protection laws and use your data only for legitimate purposes.

7. Your Rights Under UK GDPR

You have the right to:

  • Request access to the data we hold

  • Request corrections to inaccurate information

  • Request deletion where applicable

  • Object to or restrict processing

  • Withdraw consent (for marketing, where applicable)

  • Request data portability

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any rights, contact:
info@fsgpropertyservices.co.uk

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this policy or your personal data, contact:

FSG Property Services Ltd
Email: info@fsgpropertyservices.co.uk
Phone: 01908 639371
Address: Unit 2B Blackhill Drive, Wolverton Mill, Wolverton, Milton Keynes MK12 5TS