Reactive Property Maintenance

Social housing repairs arise on a day-to-day basis and it’s important to resolve any issues quickly, helping local authorities and housing associations to maintain homes and ensuring a safe and comfortable home for tenants.

FSG Property Services Ltd understands that all repairs need to be carried out professionally, within a sufficient time-frame and to a high standard of quality to protect the tenant and the property from further refurbishment works.

All reactive repairs are categorised by emergency, urgent and routine call-outs and carried out by our team of directly employed tradespeople who are fully qualified to attend to the fault reported. We can assist you in making sure the structure of the property is kept in a good condition, all gas and electrical appliances work efficiently and that tenants can continue to live in a safe and comfortable home.

Emergency Property Repairs

An emergency repair is needed when there’s a fault that could potentially cause harm or discomfort to tenants and others living around the property. Emergency property repairs include;

  • Faulty gas appliances

  • Complete loss of electricity

  • Boiler and heating system failure

  • Insecure external doors

  • Damage caused by serious flood or fire

See our Case Studies

Urgent Property Repairs

An urgent repair is needed when there’s a fault that can cause inconvenience but will not represent a substantial risk to life, health, safety or the security or the home. Urgent property repairs include;

  • Water leaks (non-hazardous)

  • Defective flooring causing hazard

  • Partial loss of electricity

  • Partial heating failure

  • Blocked or non-flushing toilet

See our Case Studies

Routine Property Repairs

A routine repair is needed when a fault does not strictly affect the tenants living environment but needs to be carried out to maintain the home to a certain standard. Routine property repairs include;

  • Broken sockets or switches

  • Damaged kitchen and bathroom units

  • Broken fence panels

  • Dripping taps or showers

  • Damaged plasterboard or brickwork

See our Case Studies

FSG Property Services Ltd works with each client to implement procedures and reporting structures to effectively record the repair, helping to minimise costs, monitor performance, Asset Management and drive continuous improvement.

Our robust IT system and use of real-time data enables us to deliver our reactive repair service in a transparent, accurate and efficient manner. All reactive property repairs are carried out by a team dedicated to the contract and accurately recorded, inspected and completed within agreed timescales.

Do you want help with your project?

Thank you for your message. It has been sent.
There was an error trying to send your message. Please try again later.

View our work

View our case studies

Showcasing our experience and collaborative working with our clients.

View all our case studies

New Build – Northend

 and Westerdale

New Build – Timber Lane

 The Bedford Estates


The team worked very well together, they were efficient, very polite and clean and tidy. The work was completed with very little disruption to myself and my home, many thanks.

Local Resident

I can’t praise this company enough. The work men did a fantastic job and the two men who did most of putting the roof on were very good and very helpful. They cleaned up after themselves each day and lots of people in our village have said what a good job they have done. Everybody was so impressed with the new style of the roof, on how neat and tidy it looks. I would recommend this company, they are 1st class.

Local Resident

Professional and polite. The works to be carried out were explained throughout the process. The company used and subcontractors were all hardworking. My property has additional access issues with the long pathway to get to the house, which added complexity to the job, yet they all carried out their work sufficiently with checks made at every stage. I think they all did a good job throughout.

Local Resident

We would like to commend the 2 workmen who did an excellent job with our bathroom flooring.

The 2 contractors were polite, kind and non-intrusive. They left no mess and carried out their work in a cheerful manner. In all, it was very well organised and went without a hitch. Well done!

Local Resident

I have recently had my front path done and I just wanted to say how happy I was with the builders.

They were considerate, friendly and kept me informed with what they were doing and what the process involved. They cleaned up when they were finished. They were aware that parking around the street was difficult and always parked with consideration to other road users and pedestrians. I would be more than happy to recommend FSG Property services.

Local Resident

My thanks to FSG Property Services for spending the time to show me the cladding works being undertaken to our customer’s homes in Lane End.

The impact of the work that was carried out has had a massive impression on the residents in the local area. The comment of “I have not even had to put my heating on yet this year ” reinforced what a difference this will make.

Please pass on my thanks to the FSG team involved and I will be popping by again to see how the programme is continuing to make a difference to Lane End.

Red Kite Housing

I just want to say how thrilled we all are with the new kitchen that has been fitted. There were no problems, the builders were polite, helpful and very good at what they were doing.

They got on with the job. Everything was finished within one week to a good standard.

Thank you.

Independent Living Officer, Central Bedfordshire Council

We had Scott from FSG Property Services Ltd attend our home today to repair our kitchen,  absolutely fantastic and a real credit to FSG, your workmanship was first class.

Tenant, Paradigm Housing Group